Called the “School of Innovation” by Fast Company Magazine, Denver Peak Academy
has helped the city’s employees save the city $22.5 million over the past five years, and is on track to save it $5 million this year. The city said that for every $1 spent on the program, it’s saved the City and County of Denver $5.
The academy was launched in 2011 by Denver Mayor Michael Hancock during a budget shortfall. The academy has trained 6,500 employees and led to 2,300 employee-led innovations ranging from reducing the time it takes to obtain a business license
to 20 minutes rather than two hours and cutting the time of a DMV visit
to 20 minutes from the 80 minutes it previously could have taken.
“Through innovative thinking, employees are now able to do more with less, while bettering our customer-experience,” Hancock says. “Peak has become a revered national model adopted by some of the largest municipalities in the country, and we look forward to continuing our forward progress here in Denver.”
The academy is a four-and-a-half day curriculum that includes problem solving and behavioral economics allowing the voluntary attendees to examine inefficiencies and speed up work processes. Since the program launched it’s been adopted by over 150 cities across the country and globe. The academy said that includes Brussels, Belgium; Ottawa, Canada; San Francisco, Los Angeles, Miami, Kansas City and others.
“Denver Peak Academy provides employees with the tools to be a catalyst of positive transformation. As a result, our employees continue to build Denver into the best city in the world,” says Denver Peak Academy’s Director Brian Elms. “We are excited and inspired that other cities are adopting Denver Peak Academy principles to empower their employees to improve their cities as well.”